Privacy Policy
Rentzyy
Last updated: November 26, 2025
1. Introduction
Rentzyy (“Rentzyy”, “we”, “us”, “our”) is a technology platform that offers PG/hostel management, rent tracking, service bookings, and digital payment facilities. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you use our mobile app, website, or related services (“Services”).
2. Who This Policy Applies To
This Privacy Policy applies to:
- Tenants/occupants using Rentzyy for rent payments and services.
- PG/hostel owners and managers using Rentzyy for administrative and operational purposes.
If your PG/hostel uses Rentzyy, the owner may have additional policies, but this Privacy Policy governs how we process your data.
3. Legal Basis and Consent
We process your personal data based on:
- Your explicit consent during signup or use of the Services.
- Legitimate interests such as preventing fraud, enabling payments, improving user experience.
- Compliance with applicable laws, including the DPDP Act, IT Act, and SPDI Rules.
4. Information We Collect
4.1 Information You Provide
- Name, gender, DOB
- Mobile number, email
- Address and accommodation details
- KYC information (Aadhaar, PAN, ID proof — if required by owner/gateway)
- Uploaded documents
- Feedback, complaints, support queries
4.2 Information Collected from PG/Hostel Owners
- Tenant onboarding documents
- Room allocation, move-in/move-out details
- Dues, invoices, payment status
4.3 Sensitive Personal Data
Processed only when required by law or for service fulfillment (e.g., identity verification) and only with consent.
5. How We Collect Data
- Account creation and onboarding
- Rent payments and service bookings
- Interaction with PG/hostel owners
- Customer support
- Device and usage data (cookies, analytics, IP address)
6. How We Use Your Data
We use your information for:
- Account creation and verification
- Rent processing and payment settlement
- Service bookings (laundry, housekeeping, maintenance)
- Compliance and audits
- Fraud detection and security monitoring
- Improving services and user experience
- Communication (alerts, reminders, receipts)
7. Sharing of Information
We do not sell your personal data. We may share information with:
- PG/hostel owners for operational purposes
- Payment gateway providers (Razorpay/Zoho/Cashfree/Paytm)
- Service partners (laundry/maintenance)
- Government authorities if legally required
- IT vendors and analytics tools
- Legal/Compliance advisors
All partners are bound by confidentiality agreements.
8. Data Retention
We retain your data:
- As long as your account is active
- As required by law (e.g., payment records for 5–7 years)
- Until PG settlement/dispute resolution is complete
You may request deletion where legally permitted.
9. Data Security
We use:
- SSL encryption
- Tokenized payment processing
- Access controls
- Secure servers and periodic audits
Payment information is handled securely by PCI-DSS compliant gateways.
10. Your Rights
You may request:
- Access to your data
- Correction of inaccurate data
- Deletion (where legally allowed)
- Withdrawal of consent
- A copy of the information processed
- Grievance escalation
11. Children’s Data
Our services are not intended for minors below 18 years unless parental/guardian consent is provided.
12. Contact & Grievance Redressal
Privacy Queries: sudarshanreddy1019@rentzyy.com
Grievance Officer: sudarshanreddy0825@gmail.com
Phone: 6303116283
Address:
Chinthalapalli, Gorantla,
Ananthapur, 515241, India
13. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website/app.