Refund Policy
Rentzyy
Last updated: November 26, 2025
1. Purpose
This Refund Policy explains when tenants or PG owners may be eligible for a refund for payments made through the Rentzyy platform.
2. Definitions
- Tenant: Individual residing in a PG/hostel.
- Owner/Manager: Person managing the PG/hostel property.
- Security Deposit: Refundable amount collected by the owner.
- Rent: Monthly stay charges.
- Service Fee: Laundry/ housekeeping/ maintenance fees.
3. General Principles
- Rentzyy is a technology platform facilitating payments.
- Refunds follow this policy, the PG agreement, and applicable laws.
4. Rent Refund Rules
- Current-month rent is non-refundable.
- If advance rent was collected for unused full months, the refundable portion may be returned by the owner.
5. Security Deposit Refund
5.1 Notice Period
A 15-day written notice before vacating is mandatory.
5.2 Deductions
Refund may be adjusted for:
- Unpaid rent or dues
- Damages
- Utility bills
- Lost items or keys
5.3 Refund Timeline
Security deposit is refunded within 7–30 working days after:
- Room inspection
- Clearance of dues
- Key return
5.4 Itemized Breakdown
An itemized list of deductions will be provided by the owner/manager.
6. Token/Booking Amount
Token/holding amounts are non-refundable unless the owner cancels the booking.
7. Early Move-Out (Without Notice)
If the tenant vacates without the 15-day notice:
- Refund may be forfeited as per agreement.
8. Early Move-Out (With Notice)
Refund is processed normally if notice rules are followed.
9. Cancellation Before Move-In
Refund depends on timing, PG rules, and agreement terms.
10. Service Issues
Refunds may apply if:
- Room is not provided
- Room is unusable on arrival
- Services (laundry, cleaning) were not delivered
11. Refund Processing
Refunds are processed:
- To the original payment method
- After dues settlement and room inspection
- Via the payment gateway as per their timelines
12. No-Refund Situations
Refund is not applicable if:
- Tenant violates PG rules
- Outstanding dues exist
- No notice was given
- Fraudulent activity is detected
13. Dispute Resolution
Tenants may raise refund disputes via:
- PG Owner/Manager
- Rentzyy Support: support@rentzyy.com
14. Changes to This Policy
We may update this Refund Policy at any time. The latest version will be posted online.
15. Contact
Email: sudarshanreddy1019@rentzyy.com
Grievance Officer: sudarshanreddy0825@gmail.com
Phone: 6303116283